Return & Refund Policy
At The Evo Protocol, we’re committed to providing high-quality research compounds and a straightforward customer experience. Please read this policy carefully before placing an order, as it governs all purchases made through our website.
1. Research Use Only
All products sold by The Evo Protocol are intended strictly for laboratory research purposes only. They are not for human consumption, diagnostic use, therapeutic use, or veterinary use of any kind. By purchasing from us, you confirm that you are qualified to handle these materials and agree to use them solely in accordance with applicable research and safety regulations.
2. General Return Policy
Due to the sensitive nature of research compounds — including sterility, storage, and chain-of-custody requirements — all sales are final once an order has shipped. We are unable to accept returns or exchanges for the following reasons:
- Change of mind after purchase
- Ordering the wrong product or size
- Dissatisfaction with research outcomes
- Products that have been opened, reconstituted, or removed from original sealed packaging
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we want to make it right. To qualify for a replacement or refund:
• Contact us within 48–72 hours of delivery (recommend 48 hours) with your order number
• Include clear photos of the product, packaging, and shipping label showing the issue
• Do not discard the product or packaging while your claim is under review
Once verified, The Evo Protocol will issue a free replacement or store credit; refunds to the original payment method may also be offered at our discretion depending on product availability
4. Order Cancellations
Orders may be canceled free of charge before they ship. Once an order has shipped, it cannot be canceled, and standard return restrictions apply. Refused or undeliverable shipments due to customer error (e.g., incorrect address) may incur a restocking fee plus return freight costs.
5. Lost or Missing Packages
If tracking shows a delivery issue and the package cannot be located, contact our support team so we can open an inquiry with the carrier. Claims for packages confirmed delivered but reported missing by the customer are reviewed case-by-case and are not automatically eligible for replacement.
5. How to Submit a Claim
- Email [support@theevoprotocol.com] within the applicable window noted above.
- Include your order number, a description of the issue, and supporting photos.
- Our team will review your claim and respond within [1–2 business days] with next steps.
The Evo Protocol reserves the right to decline claims that fall outside these guidelines, appear fraudulent, or involve product misuse.
5. Questions?
For any return, refund, or shipping-related questions, reach out to us at support@theevoprotocol.com. We’re here to help ensure a smooth experience with every order.
